Returns

The service to our customers is equally as important as the quality of our products. As always, if you have ANY issue with your order, please contact us right away and we will make it right. However, due to the perishable nature of the items we sell, we cannot accept refunds for our products unless they arrive damaged or defective in some way. 

Exchanges

If you find your products unsatisfactory, please contact us within 14 days of delivery and we will do what we can to ensure it is corrected for you. Please do not send items back to us without contacting us first. 

Contact Us

Please reach out with any questions: DownSouthSmokeCo@Gmail.com